Security+ certified IT professional focused on IT support and troubleshooting. I support users, resolve technical issues, and work with tools like Active Directory and Microsoft 365. I also build hands on labs using Microsoft Sentinel and Sysmon to strengthen my security and monitoring skills.
I am an IT support focused professional with hands on experience in troubleshooting, system operations, and log analysis.
I’ve built labs using tools like Microsoft Sentinel, Sysmon, Active Directory, and Azure to better understand system activity and basic security monitoring.
In my current role supporting a federal facility, I coordinate technical issues, support users,
and work with vendors and infrastructure teams to keep systems running smoothly. This has strengthened my ability to troubleshoot,
communicate clearly, and work in structured environments.
Active Directory
Microsoft 365
ServiceNow
Windows Troubleshooting
Microsoft Sentinel
Log Analysis
SQL
Security+
02. Skills
Security & Operations
• Security monitoring & triage
• Azure & Microsoft Sentinel
• KQL log investigation
• Windows event analysis
Data & Analytics
• SQL (joins, CTEs, cleaning)
• Python (pandas, analysis)
• Tableau dashboards
• Excel modeling & KPI design
Tools & Languages
• PowerShell scripting
• GitHub version control
• SIEM pipelines
• Documentation & SOP writing
Certifications
• CompTIA Security+ (SYO-701)
• Google Advanced Data Analytics
• Google Data Analytics
03. Certifications
CompTIA Security+
SY0-701 · Active
Industry standard certification validating skills in threat detection,
SIEM operations, incident response, identity management, and security monitoring.
Google Advanced Data Analytics
Google · Professional Certificate
Focused on predictive modeling, machine learning, Python analysis,
and data driven decision making.
Google Data Analytics
Google · Professional Certificate
Covers SQL, Tableau, data cleaning, dashboards, and analytics workflows
used in business environments.
Built a small lab using Kali and Metasploitable and ran an authenticated Nessus scan to identify vulnerabilities. Reviewed the findings and created a report highlighting key risks and recommended remediation steps.
ServiceNow ITSM · Incident · Problem · Change · Governance
Configured a full ServiceNow ITSM environment covering Incident, Problem, and Change Management.
Set up ticket workflows, assignment rules, and UI policies to ensure consistent routing, proper documentation, and controlled change processes.
Skills: ServiceNow ITSM, Incident Management, Problem Management, Change Management,
UI Policies, and Risk Assessment.
Microsoft Entra ID · IAM Simulation · RBAC · Audit & Monitoring
Built a Microsoft Entra ID lab to simulate identity and access management in an enterprise environment.
Created users and groups, set up role based access, and performed common helpdesk tasks like password resets and account changes.
Also reviewed sign in activity and audit logs to understand user behavior and track changes.
Skills: Entra ID administration, identity lifecycle management, RBAC governance,
authentication monitoring, audit investigation, helpdesk IAM workflows.
Deployed a Windows VM in Azure as a honeypot to capture real world attack activity. Collected event logs in Microsoft Sentinel, used KQL to analyze failed login attempts, and visualized attacker activity from different locations.
Built an Active Directory lab using Windows Server 2022. Set up a domain, created users and groups, organized OUs, and managed access through group based permissions. Also performed common helpdesk tasks like password resets and account unlocks.
Skills: AD DS configuration, DNS setup, user lifecycle management, group/OU design, IAM fundamentals, helpdesk operations.
Analyzed telecom customer data using Python to predict which customers might leave. Cleaned the data, built machine learning models, and used SHAP to understand the key factors driving churn.
Skills: Pandas, Scikit-Learn, Feature Engineering, Model Evaluation, SHAP Explainability.
Built a Windows 10 lab with Sysmon to monitor and analyze system activity. Simulated attacker behavior and used event logs to track processes, network connections, and changes on the system, mapping findings to MITRE ATT&CK.
Skills: Sysmon, Windows Logging, Threat Detection, MITRE Mapping, Reporting.
Analyzed manufacturing data in Excel to track key performance metrics like delivery, cost, and retention. Built dashboards and used formulas to identify trends and highlight areas for improvement.
Analyzed bike share data using R to understand how different customer types use the service. Identified usage trends across days and seasons, and built Tableau dashboards to highlight key insights.
Skills: R Programming, Data Manipulation, Cohort Analysis, Tableau Visualization.
Analyzed Fitbit data to understand user activity, sleep patterns, and overall engagement. Identified trends across days and behavior types, and provided insights to support product and wellness recommendations.
Skills: Exploratory Data Analysis, Data Cleaning, User Segmentation, Data Storytelling.
Redesigned a messy database into a clean, structured SQL Server system. Organized tables, set up relationships, and built queries to make the data easier to use for reporting and analysis.
Skills: Relational Schema Design, Data Normalization, SQL Optimization, ETL Development.
Built a SQL pipeline to clean and standardize global layoffs data. Removed duplicates, fixed inconsistent fields, and prepared the dataset for reliable analysis and reporting.
Skills: SQL, SSMS, Window Functions, Data Quality, Data Standardization.
Used Excel to build models that support decision making under different scenarios. Applied techniques like simulation, optimization, and decision trees to analyze outcomes and recommend the best options.
Oversee daily facility operations, coordinate vendors and contractors, manage work orders,
and support building maintenance and infrastructure projects across a federal campus.
March 2025 — Present
Falls Church, Virginia · on site
Pro Sales Associate
Lowe’s Companies, Inc.
Supported contractors and business customers with quotes, orders, and material coordination.
Helped plan deliveries and resolve issues on tight timelines.
January 2022 — March 2025
Fairfax, Virginia
Building Materials and Lumber Associate
Lowe’s Companies, Inc.
Assisted customers with product selection, maintained inventory, and ensured a safe and organized sales floor.
January 2021 — December 2022
Fairfax, Virginia
06. Contact
Let’s connect
For roles in security operations, IT systems analysis, or data analytics.
I’m happy to discuss opportunities, projects, or hands on lab work.